Return Policy

We hope you will love everything you order from Flora-L Design, but in case you don’t we have the following policies:

If your order is flawed or damaged, we will offer a replacement or a refund with return of the original item.  Please contact us first before initiating the return and we will give you full instructions for how to proceed.

Please contact us within 14 days of receiving your order in order to initiate a return or exchange.

Shipment

We are shipping via PostNord and our delivery time is of 4-7 days within Sweden (49 SEK shipment cost) and 7-10 days outside Sweden (69 SEK shipment cost). Delays from the day of shipment can be expected at present due to the Covid-19 situation.

Note: All pre-orders for the Friendship from Umeå summer collection will be sent for production in July and ship latest in September. We will notify you when your products have been shipped.

Living in Umeå?  You can choose to pick up your item at Umeå University and skip the shipment cost. When choosing pick up, precise your e-mail address in the “note” section and we will contact you to define the pickup modalities.

We are delivering worldwide. Outside EU, buyers are responsible for any customs or import taxes that may apply.

Payment

Choose the item(s) you like and add to the Shopping Cart.

Check out with address, contact info and choose a payment method.

Vouchers can be applied in your cart and can be combined with package deals when available. Only one voucher at a  time can be used.

We accept payments through Stripe (MasterCard, VISA, American Express) and PayPal.

GDPR

This privacy policy will explain how Flora-L uses the personal data we collect from you when you are creating an account to out website or subscribe to our newsletter.

We collect personal identification information (Name, email address, address, phone number). 

We collect your data so that we can:

  • Process your order.
  • Email you our newsletter if you choose to subscribe.

We will not share  your data with any other  companies.

When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We will keep your personal data for 3 years from the last purchase you have made. Once this time period has expired, we will delete your data.

Flora-L Design AB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. 

The right to rectification – You have the right to  correct any information you believe is inaccurate. 

The right to erasure – You have the right to request that we erase your personal data.